We do our best to make the order process as quick and smooth as possible. For the protection of our customers, the following process is applied.

Orders are not shipped until we complete credit verification. We kindly ask for up to 48 hours to verify and process your order. If you have not received your Shipping Confirmation email within 48 hours of placing your order, please contact our Stylist Department as soon as possible. We may need more information from you before we can process the order. Please be aware that delivery times do not include additional time needed for credit verification.

Orders placed Monday to Friday (excluding holidays) before 1:00pm PST will begin processing that day. Orders placed after 1:00pm PST will not begin processing until the following business day.

To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, a Tobi Stylist will email you to verify additional information. If you do not respond within 5 business days, the order will be canceled. To avoid this situation, please take care in entering your credit card information at checkout.

Changes to your order may only be made prior to your order processing. If you cancel your order after it has been shipped, your card has been charged and your request will be completed as a return.